Privacy Policy
Last updated: 23 September 2026
Who we are and our role as data controller
showzenki operates this commercial website as the data controller under UK GDPR and the Data Protection Act 2018. We determine the purposes and means of processing personal data collected through the site and associated services focused on show production resources. Our registered address is Ringmer Road, Worthing BN13 1DZ, United Kingdom and we can be contacted at [email protected].
Scope of this notice
This privacy policy explains how we handle personal data of visitors to the site, users who submit enquiries via the contact form, and individuals who interact with our commercial offerings. It applies to all processing activities carried out by showzenki in the United Kingdom and does not cover third-party websites linked from our pages.
Categories of personal data and sources
We collect data directly from you when you complete the contact form or otherwise correspond with us. This includes name, email address, message content, and any technical details such as IP address and browser type logged automatically. We do not obtain data from third-party sources or public records for marketing purposes.
Purposes of processing and legal bases
We process contact form submissions to respond to enquiries on the basis of legitimate interests in providing customer support. Site analytics and error logging occur under legitimate interests to maintain and improve the service. Where consent is obtained via the cookie banner for non-essential cookies, processing relies on that consent. No processing for direct marketing occurs without explicit opt-in consent.
Whether providing data is required
Supplying contact details through the form is voluntary. If you choose not to provide them we cannot respond to your enquiry. Browsing the site without submitting data does not require any personal information, although certain technical logs are created automatically for security reasons.
Cookies and similar technologies
The site uses essential cookies necessary for basic functionality and a site-wide cookie banner to manage preferences. Non-essential cookies are disabled by default. Please refer to our separate Cookie Policy for full details on types, durations and how to manage them.
Processors, recipients and disclosures
We engage service providers such as hosting companies, email delivery platforms and analytics providers who act as processors under contract. Personal data may be disclosed where required by law, court order or to protect our rights. No data is sold to third parties.
International transfers
Some processors may be located outside the UK. In such cases we rely on UK adequacy regulations or standard contractual clauses approved by the Information Commissioner’s Office to ensure an adequate level of protection.
Retention periods
Contact form data is retained for twelve months after the last correspondence unless a longer period is required to resolve a dispute. Server logs are kept for a maximum of ninety days. Cookie data follows the durations set out in the Cookie Policy.
Security and data minimisation
We apply appropriate technical and organisational measures including encryption in transit, access controls and regular security reviews. Data collection is limited to what is necessary for the stated purposes and we delete information once it is no longer required.
Your data subject rights
Under UK GDPR you have the right to access, rectification, erasure, restriction of processing, data portability and objection. Requests can be submitted by emailing [email protected]. We will respond within one month, extendable by two further months for complex requests.
Right to withdraw consent and object to marketing
Where processing is based on consent you may withdraw it at any time by contacting [email protected] or adjusting cookie settings. You have an absolute right to object to direct marketing and any related profiling.
Right to complain to the supervisory authority
If you are dissatisfied with our response you may lodge a complaint with the Information Commissioner’s Office at ico.org.uk. We encourage you to contact us first to resolve any concerns.
Children and age restrictions
The site is not directed at children under eighteen. We do not knowingly collect personal data from minors and will delete any such data discovered.
Automated decision-making and profiling
We do not engage in automated decision-making or profiling that produces legal or similarly significant effects.
Changes to this policy
We may update this policy to reflect changes in law or practice. The date at the top indicates the current version. Continued use of the site after an update constitutes acceptance of the revised terms.